Privacy Policy

Agent GPS Pro (“we”, “us”, the “Service”) is a sales-planning and CRM tool for Canadian real estate professionals. We are committed to protecting the privacy of our users (agents and brokers) and the personal information of the clients they manage in the Service. This policy explains what we collect, why, and the choices you have.

Account & profile data: name, email, phone, agency, city, province, postal code, annual income goal, avatar, and authentication credentials (stored only as a salted one-way hash).

Business data you enter: listings, buyers/clients, sales, commissions, offers, conditions, expenses, marketing/prospecting activities, appointments and to-dos. This may include personal information about your clients (names, contact details, property addresses, offer amounts).

Usage data: log-in timestamps, feature usage, and AI Coach interactions you initiate. We do not use tracking cookies for advertising.

We use personal information to operate the Service: authenticate you, calculate your goals and pace, generate dashboards, send the daily plan / weekly recap emails you enable, power the AI Coach, and provide broker-level roll-ups within your own agency.

We do not sell personal information, and we do not use your clients’ data to train third-party AI models.

By creating an account and entering data, you consent to the collection and use described here. As a real estate professional, you are responsible for having the appropriate consent from your own clients before entering their personal information into the Service. You may withdraw consent at any time by closing your account (subject to legal retention needs).

We share personal information only with service providers who help us run the Service, under contractual confidentiality and security obligations:

• Email delivery (Resend) — to send digests and account emails.
• AI Coach (Anthropic / OpenAI via our integration layer) — only the content you submit to the coach is processed to generate a response.
• Cloud hosting & database infrastructure — to store and serve your data.

We may disclose information if required by law, or to protect our rights, safety and property.

We protect personal information with encryption in transit (HTTPS/TLS), hashed passwords, role-based access controls (agents see only their own data; brokers see performance data — never an agent’s private AI Coach chats or digest history), multi-tenant isolation by agency, and regular automated database backups to enable recovery.

We keep personal information for as long as your account is active and as needed to provide the Service. Business records may be retained within your agency after an agent leaves, so the agency’s historical performance stays intact. Backups are retained on a rolling schedule and then automatically purged.

Under PIPEDA you have the right to access the personal information we hold about you and to request corrections. Most data is editable directly in the app (Profile, Listings, Clients, Sales, Expenses). For any request we cannot fulfil in-app — including a full export or account deletion — contact our Privacy Officer below.

In the event of a privacy breach that poses a real risk of significant harm, we will notify affected users and the Office of the Privacy Commissioner of Canada as required by law, and keep records of the incident.

Questions, access requests, or complaints? Contact our Privacy Officer:

privacy@agentgpspro.com

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.